Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is the meat packaged for shipping?
All HQ Meats orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to ensure they arrive at the perfect temperature.
What is your shipping policy?
We offer nationwide shipping. Orders placed by Tuesday are typically delivered by Friday. You will receive a tracking number as soon as your order leaves our facility.
Can I return meat products?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery for a replacement or refund.
Where does HQ Meats source its products?
We partner exclusively with sustainable, high-quality farms that prioritize animal welfare and natural grazing practices to ensure superior marbling and flavor.
Are your meats fresh or frozen?
To maintain peak quality and safety during transit, many of our cuts are flash-frozen at the source, while others are shipped fresh and chilled. Check individual product descriptions for details.
How should I thaw my meat?
For the best results, we recommend thawing your meat slowly in the refrigerator for 24 hours. For faster thawing, you can use a cold water bath while keeping the meat in its original vacuum-sealed packaging.